"Customers love its simplicity and the fact that it saves them the time they'd spend calling and working with one of our representatives," Foshay said.
VERIZON IN HOME AGENT WIFI TV
If subscribers are having problems, a single click can automatically troubleshoot lost Internet connectivity or maximize Internet service speeds or for TV service, troubleshoot video problems or restore service.Īlready installed on thousands of FiOS home customers' desktops, the service is proving to be very popular.
VERIZON IN HOME AGENT WIFI PC
Subscribers can easily set up new wireless PC connections and e-mail accounts or initialize their broadband home router order or reauthorize subscription TV channels modify phone features and access voice mail accounts retrieve instructions for phone or e-mail features and obtain step-by-step instructions for setup issues, just as if they were being walked through the steps by an agent on the phone. We're proving once again that our advanced fiber network is a big winner in the marketplace." "With this tool, we are again outpacing the industry with breakthrough advances in service quality and innovation. "This is the kind of breakthrough in service delivery that keeps Verizon's FiOS service ahead of the competition," Foshay said. The home network connects the PC, broadband home router, set-top box and TV in FiOS-enabled homes and links to various Verizon operating systems and information resources. It's like assigning one of our agents to each customer's home, and it's faster than any other form of service interaction."Īptly named the Verizon In-Home Agent, the new tool leverages the unique capabilities of the Verizon FiOS network to provide help with support issues - within a single application - for Verizon FiOS customers. In many cases, you just click on the appropriate icon and the system does the rest. "Nothing could be simpler - and you need no technical skills whatsoever.
"Many service requests, either for feature or function setup or operational issues, can now be resolved without a phone call," said Bill Foshay, senior vice president, Verizon Telecom regional operations.
Back-office systems and information resources have been integrated to create a tool that operates with point-and-click simplicity to perform functions like configuring a new PC to work on a home Wi-Fi network, setting up e-mail accounts, and automatically fixing Internet access or video problems. Verizon FiOS customers now have direct access to an application that performs many of the same setup, management and troubleshooting functions that previously required assistance from a help desk representative.